Privacy Policy

1. Who We Are

Anrivo is a full-service digital growth partner providing website and ecommerce solutions, advertising and paid growth, SEO and organic growth, marketplace selling support, social media and video growth, AI automation and sales systems, brand strategy, creative services, and related consulting services.

2. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

When you contact us, request a free growth audit, submit a project evaluation form, book a consultation, create an account, use our client portal, or communicate with our team, we may collect:

• Name
• Business name
• Email address
• Phone number
• Website URL
• Project details
• Marketing goals
• Budget range
• Business needs
• Messages, files, documents, screenshots, or other materials you submit
• Billing and payment-related information
• Account login information for client portals or service access, when applicable

B. Business and Project Information

To provide our services, we may collect or process information about your business, including:

• Website performance details
• Ecommerce store information
• Product or service information
• Advertising account details
• Analytics and conversion data
• CRM, lead, or customer data provided by you
• Marketplace account information
• Social media account information
• Brand assets, logos, content, images, videos, and creative files
• Technical access credentials you provide for approved project work

C. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Time spent on pages
• Clicks and interactions
• Approximate location based on IP address
• Cookies, pixels, and similar tracking technologies

D. Information From Third-Party Tools

We may receive information from tools and platforms used to provide or improve our services, including but not limited to:

• Google Analytics
• Google Ads
• Meta/Facebook advertising tools
• Microsoft/Bing Ads
• Search Console and SEO tools
• Ecommerce platforms
• CRM platforms
• Email marketing platforms
• Payment processors
• Scheduling tools
• Cloud hosting providers
• AI automation and chatbot platforms

3. How We Use Information

We use collected information to:

• Respond to inquiries
• Provide consultations and free growth audits
• Review website, ecommerce, advertising, SEO, or automation needs
• Prepare proposals, quotes, and service recommendations
• Build, manage, optimize, or maintain websites and ecommerce systems
• Manage advertising campaigns
• Improve SEO and content performance
• Support marketplace selling and integrations
• Build or support AI automation, chatbot, lead capture, CRM, and sales systems
• Provide customer support
• Process payments and manage billing
• Send service updates, business communications, and marketing messages
• Analyze website usage and improve our website
• Protect our website, systems, clients, and business
• Comply with legal obligations
• Enforce agreements and prevent fraud or misuse

4. AI Automation and Client Data

Anrivo may provide AI automation, chatbot, sales follow-up, customer support, lead capture, and workflow automation services.

When we build or manage AI-related systems for clients, we may process information submitted through those systems, such as lead details, customer questions, form submissions, chat messages, support requests, and CRM records.

We recommend that clients avoid submitting highly sensitive personal information into AI tools unless proper safeguards are in place.

For more information about human oversight, AI-assisted content, third-party models, and limitations, see our AI Transparency page.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to:

• Keep the website functioning properly
• Understand visitor behavior
• Measure page performance
• Improve user experience
• Track conversions
• Support advertising and retargeting
• Analyze marketing campaign results

Where required by applicable law, we request consent before using nonessential cookies. You can use available cookie preference controls, browser or device settings, and recognized privacy signals to manage certain technologies. Some features may not work properly if cookies are disabled. See our Cookie Policy for additional information.

6. Advertising and Analytics

We may use advertising and analytics tools to understand how visitors use our website and to show relevant ads. These tools may collect information about your device, browsing activity, interactions with our website, and conversion actions.

These tools may include:

• Google Analytics
• Google Ads
• Meta/Facebook Pixel
• Microsoft/Bing Ads
• LinkedIn advertising tools
• Other similar marketing or analytics platforms

You may be able to manage advertising preferences directly through those platforms or through your browser and device settings.

7. How We Share Information

We do not sell your personal information for money.

We may share information with trusted third parties when necessary to operate our business, provide our services, or comply with legal requirements, including:

• Website hosting providers
• Cloud storage providers
• Payment processors
• CRM and email platforms
• Analytics providers
• Advertising platforms
• SEO and marketing tools
• Project management tools
• AI automation platforms
• Contractors or service providers helping us deliver client work
• Legal, accounting, or compliance advisors
• Government authorities when required by law

We seek to require service providers to handle information consistently with their role, our instructions, applicable agreements, and legal requirements. We may also disclose information in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction, subject to appropriate protections where required.

8. Client-Provided Access and Credentials

To perform certain services, clients may provide access to websites, hosting accounts, ecommerce platforms, advertising accounts, analytics accounts, CRM systems, social media accounts, marketplace accounts, or other business tools.

We use such access only for authorized project work. Clients are responsible for ensuring that any access they provide is accurate, authorized, and appropriate. We recommend using role-based access, temporary access, two-factor authentication, and revoking access when a project ends.

9. Data Retention

We keep information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services
• Maintaining business records
• Supporting client accounts
• Resolving disputes
• Meeting legal, tax, accounting, and compliance requirements
• Protecting our business and clients

Project files, communications, analytics records, and business documents may be retained for a reasonable period after the end of a client relationship unless deletion is requested and legally permissible.

10. Data Security

We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, cloud platform, or digital storage system can be guaranteed to be completely secure. You should use caution when sharing sensitive information online.

Additional information about our general security approach is available on our Security & Privacy page.

11. Your Privacy Choices

Depending on your location, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Opt out of certain marketing communications
• Opt out of certain advertising or tracking technologies
• Request a copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain sales, sharing, targeted advertising, or profiling where applicable
• Appeal our decision on a privacy request where applicable

To make a privacy request, contact us at info@anrivo.com. Please describe your request and the jurisdiction in which you reside. We may need to verify your identity and authority before processing it. An authorized agent may submit a request where permitted, but we may ask for proof of authorization and direct identity verification.

We will not discriminate against you for exercising an applicable privacy right. If we deny a request, you may reply to our decision to ask for an appeal where applicable law provides that right.

12. Marketing Communications

If you subscribe to our emails, request information, or become a client, we may send you business updates, service information, offers, educational content, or marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us. We may still send non-marketing messages related to active services, billing, security, legal notices, or account administration.

13. California Privacy Notice

This section applies to California residents.

Depending on how you interact with us and whether applicable legal thresholds are met, California residents may have rights under California privacy laws, including the right to know, delete, correct, and opt out of certain sharing or sale of personal information.

Categories of Personal Information We May Collect

We may collect:

• Identifiers, such as name, email address, phone number, IP address, and business contact details
• Commercial information, such as services requested, project history, and billing details
• Internet or network activity, such as website usage, cookies, and analytics data
• Professional or business information, such as company name, role, website, and business needs
• Geolocation information, such as approximate location based on IP address
• Audio, visual, or electronic information, if you submit recordings, screenshots, videos, or similar materials
• Inferences, such as service interests, business goals, and marketing preferences

Business Purposes for Collection

We collect and use information for the purposes described in this Privacy Policy, including providing services, responding to inquiries, marketing, analytics, security, billing, and business operations.

Sale or Sharing of Personal Information

We do not sell personal information for money. Some advertising or analytics tools may be considered “sharing” under California privacy law if they are used for cross-context behavioral advertising.

California residents may contact us to request more information or to opt out of applicable sale or sharing. Where legally required and technically supported, we also process recognized opt-out preference signals, such as Global Privacy Control, for the browser or device from which the signal is received.

Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes that require a right to limit under California law unless stated at or before collection. Clients should not provide regulated or highly sensitive information unless it is necessary, authorized, and appropriate safeguards have been agreed.

Retention

We retain each category of personal information for no longer than reasonably necessary for the purposes described in this policy, taking into account service, legal, accounting, security, dispute-resolution, and contractual requirements.

California Privacy Requests

To submit a California privacy request, email info@anrivo.com. Please include “California Privacy Request” in the subject line.

We may verify requests and authorized agents as permitted by law. We do not discriminate against California residents for exercising applicable rights.

14. GDPR and International Users

If you are located in the European Economic Area, United Kingdom, or another region with similar privacy laws, you may have additional rights regarding your personal data.

Where applicable, our legal bases for processing may include:

• Your consent
• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Protection of legal rights

You may have the right to access, correct, delete, restrict, object to processing, request portability, or withdraw consent.

Anrivo is based in the United States. If information is transferred from another country to the United States or elsewhere, privacy laws may differ from those in your location. Where required, we use an appropriate legal mechanism or other safeguards for covered international transfers.

You may also have the right to complain to the data-protection authority in your country, subject to applicable law.

To exercise these rights, contact us at info@anrivo.com.

15. Children’s Privacy

Our website and services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from children under 13, and our services are not directed to children. If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

16. Third-Party Websites and Services

Our website may link to third-party websites, tools, platforms, or services. We are not responsible for the privacy practices, security, or content of those third parties.

When you use third-party platforms such as Google, Meta, Shopify, WooCommerce, WordPress, marketplace platforms, CRM tools, AI tools, payment processors, or hosting providers, their own privacy policies and terms may apply.

17. Client Responsibility for Data Provided to Anrivo

Clients are responsible for ensuring they have the proper rights, permissions, notices, and consents to provide business, customer, lead, employee, or website user data to Anrivo.

If you provide customer lists, CRM records, advertising data, analytics data, or other personal information to Anrivo, you represent that you have the authority to share that information with us for the requested services.

For client-controlled data, the client may act as the business or controller and Anrivo may act as a service provider or processor, as determined by the applicable agreement and law. Clients remain responsible for their own notices, instructions, legal bases, consents, and responses to individuals unless otherwise agreed in writing.

18. Payment Information

Payments may be processed by third-party payment processors. We do not store full credit card numbers on our own servers unless expressly stated. Payment processors handle payment information according to their own security and privacy practices.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the “Last Updated” date above. Material changes apply prospectively, and we will provide additional notice or request consent when required by applicable law.

20. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact us at:

Please do not include passwords, payment-card numbers, government-issued identifiers, or other unnecessary sensitive information in an initial request.